Shipping policy

We will aim to package up and post your items within 2-4 business days (not including weekends or bank holidays) of receiving your order. Please note that this may take us slightly longer during exceptionally busier times, but we will do our best to ensure that you get your record(s) as soon as possible.

Shipping prices are dictated by weight. Typically, shipping 1 record is the same cost as shipping 3 records (2xLP count as 2 records).

We take extra care in packaging your records to ensure they arrive safely. All records will be shipping in sturdy, protective packaging, including record mailers, where appropriate, to avoid any damage in transit.

UK

All orders to UK customers will be sent via Royal Mail. You have the option of tracked 24 or tracked 48 delivery. 

Free UK shipping is offered on orders over £100.

EU

A fully tracked and insured international delivery via Royal Mail. The customer is responsible for dealing with any import VAT and/or charges and the point of import.

Please note that delivery times for international orders may vary.

USA / ROW

Please be aware that shipping price does not include any applicable taxes or import charges, and you will be responsible for settling these, should they arise. 

If items are returned to us due to failed payment of charges, we will be unable to refund shipping costs. 

Please ensure that your shipping address is accurate before competing your order. We cannot be held responsible for any errors in the shipping address that may result in delays or even lost parcels.

Please e-mail info@deepgems.store using your Order Number as the subject and what the issue is in the body of the text, and we will look into the issue.

HOW MANY DAYS DO I HAVE TO CONTACT ABOUT THE ORDER ISSUE?

You must let us know about the issue within 2 days of receiving your order, or the date your order was due to arrive on, and if you then return items from your order, it must be within 14 days. 

DO YOU COVER RETURN COSTS FOR THE RETURNED ITEMS?

Unfortunately, we are unable to cover return costs for items you are returning to us.